We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible to return, your item must be in the same condition as you received it, unused or unworn, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contact@justthebell.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us if you have any questions about returns at contact@justthebell.com.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the problem and correct it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase of the new item.

The EU's 14-day right of withdrawal
Regardless of the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unused or unworn, with tags and in the original packaging. You will also need the receipt or proof of purchase.

Refund policy
We will notify you once we have received and checked your return and let you know if the refund is approved or not. If it's approved, you'll automatically get your money back on your original payment method within 10 working days. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed after we have authorised your return, please contact us at contact@justthebell.com.